Gatehouse Candles

Our Policies

We want you to be happy with your purchase!

Please Contact Us if you have any problems with anything you bought from us!

Payments

Unless arrangements have been made in advance (see our "Contact Us" page), payment in full must be made before orders can be shipped. We accept Visa, MasterCard, American Express, and Discover credit cards. We also accept PayPal and Personal/Business Checks (must clear before order is shipped).

Shipping

Unless arrangements have been made in advance (see our "Contact Us" page), Shipping and Handling (S & H) costs are charged to the customer. We try to keep our S & H charges as low as possible. Occasionally, you might notice a difference in the S & H charged and the amount shown on the actual package. This is due to packaging and handling needed to ensure your order arrives intact.

Guarantees & Returns

Molds

Our molds are made from high quality silicone rubber and each one is hand inspected before being packaged and shipped (see our "Mold Info" page). Rarely, mistakes do happen and we will make every reasonable effort to resolve the issue to your satisfaction. Often pouring problems can be resolved with a quick call or email (see our "Contact Us" page). If a mold is truly defective, will be happy to replace or repair (our choice) it at no additional cost to you (shipping charges may apply).

The mold must be returned within 4 weeks of initial delivery and must be in "like new" condition. A "RMA" Number is required on all Returns and must be provided by Gatehouse Candles (see our "Contact Us" page). Return shipping will be the responsibility of the buyer.

Note: Products returned in good condition will be discounted and sold as "Used".